At Lampsandmore, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange, subject to the following conditions:

1. **Eligibility for Returns**: Items must be unused, in their original packaging, and in the same condition as when you received them. Certain types of goods are exempt from being returned, such as custom-made items or final sale products.

2. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 917-804-2400 to obtain a Return Authorization (RA) number. Please include your order number and details about the product you wish to return.

3. **Shipping Costs**: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

4. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. **Exchanges**: If you need to exchange an item for the same item or a different one, please follow the return process outlined above and place a new order for the replacement item.

6. **Contact Information**: For any questions regarding returns, please reach out to us via email at [email protected] or by phone at 917-804-2400.

Thank you for shopping at Lampsandmore!